Terms of Service

By creating an account or otherwise using the Service, you acknowledge that you have read, understood and agree to these Terms. If you use the Service on behalf of an organisation, you represent that you have authority to bind that entity to these Terms. These Terms form a legally binding contract between you and Ollala.

Ollala provides a platform where adult users can generate and share stories, episodes, characters and artwork, with optional audio narration. Features include a personal library, discovery tools and a community space for interaction. Some features may be released as beta versions. We may modify, add or remove features, or discontinue the Service entirely, at our discretion. Scheduled maintenance, updates or technical issues may result in temporary interruptions; we are not liable for such unavailability except as required by law. The character chat feature analyses your messages to build an emotional profile that personalises character responses. See our Privacy Policy for details on what data is processed. Service modifications and availability We continually improve the Service and may modify or cease any part of it at any time with or without notice. We may provide advance notice where practical. You acknowledge that the Service is evolving and agree that Ollala is not liable for any modification, suspension or discontinuance of the Service, provided that if we materially change or discontinue a paid feature, we will provide appropriate refunds or credits in accordance with Section 5.

Age and legal capacity. You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Service. You agree to provide accurate, current and complete information when creating an account and to update it promptly if it changes. We may require age verification or proof of identity to comply with child‑protection laws. Account security. You are responsible for safeguarding your login credentials. You will notify us immediately of any unauthorised use of your account. You are responsible for all activity that occurs under your account. We reserve the right to refuse registration, reclaim usernames, limit functionality or suspend accounts that we believe are fake, automated, abusive or otherwise violate these Terms.

Certain features require the purchase of token packages or a subscription. Prices, token allotments and subscription plans are described on our Service and may change from time to time. Taxes may apply and will be disclosed where required. Tokens. Tokens have no monetary or property value, are non‑transferable and may be used only within the Service. Except where required by law, tokens are non‑refundable. We may adjust token pricing or allocations with reasonable notice. Subscriptions. Paid subscriptions automatically renew at the end of each billing period unless you cancel in advance. By subscribing, you authorise us or our payment processor to charge your saved payment method for the renewal amount and applicable taxes. You may cancel at any time through your account settings; cancellation takes effect at the end of the current period. Unless required by law, we do not issue pro‑rated refunds for unused subscription periods. Promotional plans and special offers. Promotional offers may be subject to additional terms and conditions disclosed at the time of purchase. Refund policy. We offer an unconditional refund if, within 30 days of purchase or renewal, your account has used fewer than three generations or outputs. To request a refund, contact support@ollala.ai from your registered email. We may deny refunds in cases of suspected fraud, abuse or consumption inconsistent with this policy. EU/UK consumers – right of withdrawal. If you reside in the EU or UK, you generally have 14 days to withdraw from digital content purchases. By starting to use the Service (for example, generating content) during the withdrawal period, you expressly consent to immediate performance and acknowledge that your right of withdrawal is lost once performance begins. This does not affect any mandatory rights under applicable law.

Your content. The Service allows you to create, upload, display and share text, images, audio and other materials ("Content"). You retain all intellectual‑property rights in your Content, subject to the rights granted in these Terms. Licence to Ollala. For Content you intentionally make public, you grant Ollala a worldwide, non‑exclusive, royalty‑free licence to host, reproduce, distribute, communicate, publicly display and perform that Content for the purpose of operating and improving the Service. This licence lasts until you remove the Content or delete your account, except that we may retain copies as required by law or to comply with legal obligations. Your responsibilities. You represent and warrant that (a) you own or have the necessary rights to submit your Content; (b) your Content does not infringe any third‑party rights or violate any law; and (c) you will obtain all necessary consents from individuals depicted. You are solely responsible for your Content. Contributions shared in public areas are non‑confidential and may be accessed by others. Service materials. Endless Circuit Technologies OÜ and its licensors own and reserve all rights, title and interest in and to the Service, including software, documentation, models, templates, designs, trademarks, logos and other materials we provide. These Terms grant you a limited, revocable, non‑transferable licence to access and use the Service for its intended purposes. You may not copy, modify, create derivative works of, distribute or otherwise exploit any part of the Service except as expressly permitted by these Terms or with our prior written consent.

Outputs and licence. The Service uses AI models to generate text, images and audio. Outputs may be original or derivative due to model characteristics. Subject to these Terms and applicable law, Ollala grants you a non‑exclusive licence to use, reproduce, adapt and commercialise the outputs you generate for personal and commercial purposes. We do not warrant that outputs are free from third‑party rights; you should perform your own clearance before commercial use. Model training and data use. We do not use your private stories, prompts or outputs to train foundation models. Where we integrate third‑party AI providers, we instruct them not to use your private content for their own training. If a provider requires aggregate, de‑identified statistics, we limit sharing to the minimum necessary and apply technical and contractual safeguards. Public content you intentionally publish may be used to improve the Service (e.g., quality, discovery) and, where permitted, to fine‑tune models. AI regulation. We are committed to complying with the EU Artificial Intelligence Act and other applicable AI regulations. We will provide high‑level information about the models used, their risk classification and safety measures and will implement human oversight where required. We encourage you to report any harmful or biased outputs.

You may use the Service only for lawful purposes and in accordance with these Terms. Without our prior written consent, you must not: Commercial exploitation: Sell, lease or transfer your account; resell or distribute the Service; or build a competing product by accessing or scraping our outputs. Unlawful behaviour: Violate any law, regulation or court order; infringe intellectual‑property, privacy or publicity rights; or post content that is defamatory, harassing or unlawful. Content violations: Generate or distribute content that contains or promotes sexual activity involving minors; incest; non‑consensual acts; bestiality; necrophilia; coprophilia; hate speech or discrimination; self‑harm or suicide; glorification of violence; depictions of real, identifiable people in sexual or intimate situations (including celebrities, public figures and private individuals) without authorisation; private or confidential information about others without permission. Fan fiction featuring fictional characters is permitted but remains your responsibility and is subject to our DMCA policy. Technical abuse: Use bots, scrapers or crawlers without permission; introduce malware, viruses or malicious code; reverse engineer, decompile or disassemble the Service; or systematically collect or harvest data to create derivative services. Deceptive or abusive conduct: Impersonate any person or entity; misrepresent your affiliation; engage in phishing or social‑engineering scams; misuse support services; or submit false reports. Unauthorised data collection: Harvest user information for spam or unsolicited messaging; upload spyware or tracking mechanisms. Violations may result in immediate suspension or termination of your account, removal of offending content, and reporting to authorities. We reserve the right to take any action we deem necessary to protect our users and comply with our legal obligations.

We strive to maintain a safe environment. We employ automated classifiers, rule‑based filters and human review to detect and remove prohibited content. If your Content is flagged, we may remove or blur it, require edits, limit features or suspend your account. When practicable and not prohibited by law, we will notify you of the reason and provide an opportunity to appeal. We may retain logs and metadata to enforce policies, prevent fraud and comply with legal requirements.

Fan fiction. The Service permits transformative fan fiction featuring fictional characters. Such content is created at your direction and is your responsibility; you are responsible for ensuring your use does not infringe third‑party rights, and you should perform your own clearance before any commercial use. We do not permit sexual or intimate depictions of real, identifiable people. DMCA notice‑and‑takedown. We comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). If you are a rights holder and believe content on the Service infringes your copyright, send a notice to our designated agent at dmca@ollala.ai, or use the form on our DMCA page. A valid notice must identify the work and the allegedly infringing material, include your contact details and signature, and contain good‑faith and accuracy statements. We will act expeditiously to remove or restrict access to material that is the subject of a valid notice, notify the affected user, and allow a counter‑notice under Section 512(g). Repeat infringers. In appropriate circumstances we will terminate the accounts of users who are the subject of repeated valid copyright notices (three or more upheld notices within twelve months).

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use and share your personal data and describes your rights and choices. We implement appropriate technical and organisational measures to protect your data and follow applicable laws such as the GDPR, UK GDPR, EU Data Act and Turkish KVKK. Please review our Cookie Policy to understand how we use cookies and how you can manage them through the on-site cookie settings tool or your browser controls; we do not respond to browser Do Not Track or Global Privacy Control signals at this time.

We use cookies and similar technologies to operate the Service, remember your preferences and analyse usage. Analytics and marketing cookies load after you consent to help us understand performance, measure campaigns and keep the Service secure. You can adjust analytics cookies at any time using the cookie settings tool or block them through your browser or device controls; doing so may affect functionality. We do not presently respond to browser Do Not Track or Global Privacy Control signals. See our Cookie Policy for details on the technologies we use and the options available to you.

The Service may integrate third‑party services—such as payment processors, hosting providers, AI model providers, analytics and advertising services—and may contain links to third‑party websites. We do not control or endorse third‑party content and are not responsible for their practices. Your interactions with third parties are governed by their terms and privacy policies. For example, payments are processed by Finby (a TrustPay company); AI outputs may involve xAI, Google Gemini, Runware, Replicate, ElevenLabs or Murf.AI models; analytics may use Google Analytics, Microsoft Clarity or Mtrix. We contractually require our providers to follow our instructions and implement security measures, but we cannot guarantee their compliance.

The Service and all content are provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, non‑infringement, availability, accuracy and reliability. We do not guarantee that the Service will be uninterrupted, secure or error‑free or that outputs will meet your expectations. Your use of the Service is at your own risk.

To the maximum extent permitted by law, Ollala and its affiliates will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages; lost profits; lost data; or business interruption, even if we have been advised of the possibility. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for fraud or wilful misconduct).

You agree to indemnify, defend and hold harmless Ollala, our affiliates, and our respective directors, officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or connected with your Content, your use of the Service, or your violation of these Terms or any law.

We may suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we reasonably believe violates these Terms, poses a risk to other users or to the Service, or is otherwise unlawful. You may stop using the Service and delete your account at any time. Upon termination, these Terms will continue to apply to any obligations or rights that by their nature should survive (including Sections 5, 6, 7, 8, 12–17). We are not liable for any loss of content resulting from termination; you are responsible for backing up your Content.

We may update these Terms from time to time to reflect changes in our practices, technology or legal obligations. Material changes will be announced via the Service or by email. The updated Terms will become effective on the date specified in the notice. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

Informal resolution Before filing a claim against us, you agree to contact support@ollala.ai with your name, account email, a description of the dispute and the relief sought, and to work with us in good faith to resolve the dispute informally. If we cannot resolve the dispute within 30 days, either party may initiate formal proceedings as described below. Arbitration agreement Except for (a) claims that may be brought in small‑claims court or (b) requests for injunctive relief to prevent unauthorised use of intellectual property or the Service's security, any dispute arising from or related to these Terms or the Service will be resolved by binding arbitration administered by the European Court of Arbitration under its rules. The seat of arbitration will be Tallinn, Estonia. The arbitration will be conducted in English by a single arbitrator. Each party will bear its own costs, subject to the arbitrator's power to award costs where permitted. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction. Nothing in this section deprives you of any non‑waivable consumer rights under applicable law or prevents you from bringing issues to the attention of government agencies. Class action waiver You and Ollala agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding. The arbitrator may not consolidate claims of more than one person. If a court finds that the class action waiver is unenforceable with respect to a particular claim, then that claim (and only that claim) must be severed and brought in court, and the rest of the arbitration agreement shall continue to apply.

These Terms and any disputes arising out of or relating to them will be governed by the laws of Estonia, without regard to conflict‑of‑laws rules, unless mandatory consumer law provides otherwise. For claims that are not subject to arbitration or cannot be resolved in small‑claims court, the courts of Tallinn, Estonia will have exclusive jurisdiction, unless applicable consumer laws require a different forum.

California residents If you are a California consumer and your complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952‑5210 or (916) 445‑1254. Other jurisdictions Additional terms or mandatory rights may apply to you based on your place of residence. We will endeavour to comply with all mandatory consumer‑protection laws. For example, EU residents may bring claims in their local courts and under local law; Turkish users may exercise rights under the KVKK; U.S. residents may have rights under state privacy laws such as the CCPA; and we comply with the EU Data Act regarding data portability and fair contractual terms.

These Terms and our Privacy Policy may be made available in several languages for your convenience. The English-language version is the original and the legally authoritative and binding version. In the event of any conflict, ambiguity, or discrepancy between the English version and any translation, the English version prevails to the extent permitted by applicable law, without prejudice to any mandatory rights you have under the consumer-protection or data-protection laws of your country of residence.

For questions about these Terms, please contact us: General inquiries: hello@ollala.ai Legal issues and disputes: support@ollala.ai Privacy issues: privacy@ollala.ai Support: support@ollala.ai Registered Address: Endless Circuit Technologies OÜ Registry code: 17343218 Pärnu mnt 139b, Kesklinna Tallinn, 11317 Harju County, Estonia You may also contact our Data Protection Officer at the address listed in the Privacy Policy.